Frequently Asked Questions

Everything you need to know about your MKI MIYUKI ZOKU order.

Where does MKI MIYUKI ZOKU ship from?

All orders are dispatched from our headquarters in Leeds, United Kingdom. We offer both domestic and international shipping options to customers worldwide.

What is your return policy?

We offer a 14-day return period from the date you receive your order. Items must be returned in their original, unworn condition with all tags attached to be eligible for a refund.

How should I care for my MKI garments?

To maintain the quality of our fabrics, we recommend following the specific care label inside each garment. Generally, we advise cold machine washes and avoiding tumble dryers for our heavyweight cotton and outerwear pieces.

Do I have to pay international customs duties?

For customers outside of the UK, your order may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.

How can I track my delivery?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your parcel's progress.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.